If you believe that you have fallen victim to an APP fraud scam, please reach out to us or your payment provider (e.g. Modulr) right away with as much information on the situation as you can.
You can either reach our support team at support@getground.com, or call us on +442045257714.
Then report the scam (call 0300 123 2040 if you’re in England or Wales or, if you’re in Scotland, call 101 to speak to the police). You can also report scams on Action Fraud’s website.
Please note - from 7 October 2024, eligible customers may also be entitled to reimbursement under the Authorised Push Payment (APP) fraud reimbursement rules in the UK.
Together with our account provider Modulr FS Limited, we have put together an information pack to help you understand when and how you are protected - Right to Reimbursement Explainer.
If you have any concerns, you can either reach our support team at support@getground.com, or call us on +442045257714.