GG Search Terms and Conditions

This agreement sets out the terms and conditions on which, Terranova.Network Limited, a company incorporated in England and Wales with company number 11273793 (“GetGround”), will provide the Services to the Customer.

Please read these Terms and Conditions carefully before agreeing to GetGround providing the Services.

THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 8 (LIMITATION OF LIABILITY).

 

1. Interpretation

The following definitions and rules of interpretation apply in these Terms and Conditions.

1.1 Definitions:

“Applicable Laws” means and includes any applicable statute, law, regulation, ordinance, rule, judgment, notification, order, decree, bye-law, common law, permit, licence, approval, consent, authorisation, government approval, directive, guideline, requirement or other governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any governmental authority having jurisdiction over the matter in question or over any of the parties, whether in effect as of the date of the Contract or in the future;

“Business Day” means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business;

“Charges” means any charges and/or fees detailed in the Contract and any other charges and/or fees agreed between a Customer and GetGround in writing in connection with the Services, payable by the Customer in accordance with clause 5;

“Contract” means these Terms and Conditions and any Order Form (if applicable);

“Control” has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be construed accordingly;

“Customer” means the person who GetGround supplies the Services to and/or a company of which that person is a shareholder (as applicable), including any person that enters into an Order Form;

“Customer Default” has the meaning set out in clause 4.2;

“GetGround Platform” means GetGround’s online property investment platform and website or any other platform, website, portal and/or application notified to the Customer by GetGround from time to time;

“Intellectual Property Rights” means patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

“New Build Property” means a single freehold or leasehold residential investment property selected by the Customer via the GetGround Platform which is being occupied and/or sold for the first time on the open market in its current state and is either (i) newly built property; or (ii) newly converted property (i.e. conversion of an existing non-residential property, for example an existing mill converted into flats). New Build Properties shall be interpreted accordingly;

“Offer Accepted” means the acceptance of an offer in writing for the purchase of a Second Hand Property between the seller and the Customer;

“Order Form” means any order form entered into by the Customer for the supply of Services in accordance with these Terms and Conditions (if applicable);

“Platform Terms & Conditions” means the terms and conditions relating to the use of the GetGround Platform agreed by a GetGround customer on the date such customer creates an account on the GetGround Platform;

“Property” means a New Build Property or a Second Hand Property. Properties shall be interpreted accordingly;

“Second Hand Property” means a single freehold or leasehold residential investment property selected by the Customer via the GetGround Platform that is not a New Build Property. Second Hand Properties shall be interpreted accordingly;

“Services” means the services and any optional services, supplied by GetGround to the Customer, as detailed in the Schedule (Services) and any other services agreed between a Customer and GetGround in writing from time to time;

“Start Date” has the meaning given in clause 2.2;

“Terms and Conditions” means these terms and conditions as amended from time to time in accordance with clause 11.5; and

“VAT” has the meaning set out in clause 5.5.

1.2 Interpretation:

1. 1. A reference to legislation or a legislative provision:
      1. is a reference to it as amended, extended or re-enacted from time to time; and
      2. shall include all subordinate legislation made from time to time under that legislation or legislative provision.
   2. Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
   3. A reference to “you” or “your” shall mean the Customer and a reference to “we” or “our” shall mean GetGround.
   4. A reference to writing or written includes email. 
   5. A reference to a person includes an individual, firm, partnership, company, association, organisation or trust (in each case whether or not having a separate legal personality).

2. Basis of contract

2.1 Any Order Form (if applicable) constitutes an offer and agreement by the Customer to purchase Services in accordance with these Terms and Conditions.

2.2 These Terms and Conditions shall take effect when the Customer first uses the Services (the “Start Date”). 

2.3 Any materials issued by GetGround in respect of the Services are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force. 

2.4 These Terms and Conditions form part of the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.5 Any quotation given by GetGround shall not constitute an offer, and is only valid for a period of 30 days from its date of issue.

3. Supply of Services

3.1 Subject to clause 3.4, GetGround shall supply the Services to the Customer in all material respects. 

3.2 GetGround shall use all reasonable endeavours to meet any performance dates, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

3.3 GetGround reserves the right to amend the Services if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and GetGround shall notify the Customer in any such event.

3.4 GetGround acting in its sole discretion reserves the right to not provide any Services to the Customer until the Customer has provided satisfactory evidence of proof of funds and GetGround  has conducted, to its satisfaction, Know Your Customer (KYC), anti-money laundering checks and any other checks as it deems reasonably necessary on the Customer.

3.5 GetGround warrants to the Customer that the Services will be provided using reasonable care and skill. 

3.6 All materials provided by GetGround are for informational purposes only, and are not to be construed as legal, tax, investment, financial, or other advice. Nothing contained in these materials constitutes a solicitation, recommendation, endorsement, or offer by GetGround in this or in any other jurisdiction. All reasonable efforts have been made to ensure that this information is accurate and up to date, however it does not constitute a comprehensive or complete statement of the matters discussed or the law and should not be relied on as such. 

3.7 A Customer should not make any investment decisions unless they understand the nature of the decision and the extent of the exposure to risk. A Customer should also be satisfied that any product or service is suitable in light of their financial position and investment objectives and, where necessary, should seek appropriate independent advice in advance of making any investment decisions.

3.8 GetGround may receive commission for referrals made to certain third parties in connection with the provision of the Services to the Customer.

4. Customer's obligations 

4.1 The Customer shall:

1. 1. ensure that any information they provide in respect of the Services are complete and accurate, including the terms of any Order Form (if applicable);
   2. cooperate with GetGround in all matters relating to the Services;
   3. provide GetGround with such information and materials as GetGround may reasonably require in order to supply the Services, including evidence of proof of funds, and ensure that such information is complete and accurate in all material respects and up to date at all times; 
   4. obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
   5. notify GetGround on the date of exchange of contracts in respect of a Property;
   6. ensure that they have read and understood GetGround’s Privacy Policy and comply at all times with all applicable data protection laws;
   7. not undertake any activity that is reasonably likely to harm GetGround’s brand or reputation;
   8. not hold itself out as or imply that it is an agent, employee, joint venture partner or legal representative of GetGround or a partner in partnership with GetGround nor enter or purport to enter into any contracts or commitments or incur any liability for or on behalf of GetGround;
   9. have no authority, and shall not hold itself out, or permit any person to hold itself out, or otherwise create the impression that it is authorised to bind GetGround in any way, and shall not do any act which might reasonably create the impression that the Customer is so authorised; and
   10. not do or omit to be done any act or thing in contravention of any Applicable Laws and/or applicable registrations.

4.2 If GetGround's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (“Customer Default”):

1. 1. without limiting or affecting any other right or remedy available to it, GetGround shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays GetGround's performance of any of its obligations;
   2. GetGround shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from GetGround's failure or delay to perform any of its obligations as set out in this clause 4.2; and 
   3. the Customer shall reimburse GetGround on written demand for any costs or losses sustained or incurred by GetGround arising directly or indirectly from the Customer Default.

5. Charges and payment

5.1 The Customer agrees to pay the Charges for the Services to GetGround in accordance with the Contract. 

5.2 GetGround shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom GetGround engages in connection with the Services and for the cost of services provided by third parties and required by GetGround for the performance of the Services, any such costs and/or expenses shall be agreed between the parties prior to GetGround charging such costs to the Customer.

5.3 GetGround shall invoice the Customer in accordance with the payment dates and amounts outlined in the Contract or as otherwise agreed between the Customer and GetGround in writing. 

5.4 The Customer shall pay each invoice submitted by GetGround:

1. 1. on the date specified in the invoice or within 14 days of receipt of an invoice; and
   2. in full and cleared funds via credit card, debit card or to a bank account nominated in writing by GetGround (as applicable), and

       time for payment shall be of the essence of the Contract.

5.5 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (“VAT”). Where any taxable supply for VAT purposes is made under the Contract by GetGround to the Customer, the Customer shall, on receipt of a valid VAT invoice from GetGround, pay to GetGround such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services. 

5.6 If any payments due to GetGround under the Contract remain unpaid for more than 5 Business Days following the due date, then, without limiting GetGround's remedies under clause 9, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 5.6 will accrue each day at 4% per annum above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

5.7 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

5.8 Subject to clause 10.1, all Charges payable by the Customer pursuant to the Contract shall be non-refundable in full or part unless otherwise agreed in writing by GetGround in its sole discretion.

5.9 If the Customer fails to pay any amount due under the Contract on the due date for payment GetGround may in its sole discretion suspend the supply of Services and shall be under no obligation to supply the Services to the Customer until it has received the relevant payment in full. 

6. Intellectual Property Rights 

6.1 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by GetGround. 

6.2 GetGround grants to the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to copy any materials provided as part of the Services (excluding materials provided by the Customer) for the purpose of receiving and using the Services.

6.3 The Customer shall not sub-license, assign or otherwise transfer the rights granted in clause 6.2.

6.4 The Customer grants GetGround a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to GetGround for the term of the Contract for the purpose of providing the Services to the Customer.

7. Data protection 

7.1 GetGround shall comply with its obligations under applicable data protection laws.

7.2 GetGround’s data privacy policy can be found here and pursuant to clause 4.1(f) above the Customer warrants that they have read and understood this policy.

8. Limitation of liability: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

8.1 References to liability in this clause 8 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

8.2 Nothing in this clause 8 shall limit the Customer's payment obligations under the Contract.

8.3 Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:

1. 1. death or personal injury caused by negligence;
   2. fraud or fraudulent misrepresentation; and
   3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

8.4 Subject to clause 8.3 above, GetGround's total aggregate liability to the Customer shall not exceed the total amount of the Charges paid by the Customer to GetGround.

8.5 Subject to clauses 8.2 and 8.3, (i) liability for liquidated damages, and (ii) the following types of loss, is/are wholly excluded under the Contract: 

1. 1. loss of profits;
   2. loss of sales or business;
   3. loss of agreements or contracts;
   4. loss of anticipated savings;
   5. loss of use or corruption of software, data or information;
   6. loss of or damage to goodwill; and
   7. special, indirect or consequential loss.

8.6 GetGround has given commitments as to compliance of the Services in clause 3. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

8.7 This clause 8 shall survive termination of the Contract.

9. Cancellation and termination

9.1 The Contract will commence on the Start Date and continue until cancelled or terminated in accordance with this clause 9.

9.2 The Customer has the right to cancel the Contract, without giving any reason, by providing written notice to GetGround within 14 days of the Start Date, unless the Services have been materially performed by GetGround at the Customer’s request.

9.3 Without affecting any other right or remedy available to it, either party may terminate the Contract by giving the other party 60 days prior written notice. 

9.4 Without affecting any other right or remedy available to it, either party may terminate the Contract at any time with immediate effect by giving written notice to the other party if:

1. 1. the other party repeatedly breaches any of the terms of the Contract in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of the Contract;
   2. the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so;
   3. the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
   4. the other party (being an individual) is the subject of a bankruptcy petition, application or order or is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986;
   5. any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clauses 9.4(c) or 9.4(d);
   6. the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing their own affairs or becomes a patient under any mental health legislation;
   7. the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
   8. the other party's financial position deteriorates to such an extent that in the terminating party's opinion, acting reasonably, the other party's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

9.5 Without affecting any other right or remedy available to it, GetGround may terminate the Contract at any time with immediate effect by giving written notice to the Customer if:

1. 1. the Customer fails to pay any amount due under the Contract within 7 days of the due date for payment; or
   2. there is a change of control of the Customer (if applicable).

9.6 Without affecting any other right or remedy available to it, GetGround may suspend the supply of Services under the Contract or any other contract between the Customer and GetGround if:

1. 1. the Customer fails to pay any amount due under the Contract on the due date for payment;
   2. the Customer becomes subject to any of the events listed in clauses 9.4(g) or 9.4(h), or GetGround reasonably believes that the Customer is about to become subject to any of them; and
   3. GetGround reasonably believes that the Customer is about to become subject to any of the events listed in clauses 9.4(c), 9.4(d) or 9.4(e).

9.7 Termination of these Terms and Conditions does not affect the Platform Terms and Conditions, however termination of the Platform Terms and Conditions will automatically terminate these Terms and Conditions.

9.8 If the Contract is terminated under this clause 9 (excluding where the Customer terminates the Contract in accordance with clause 9.4) then any outstanding Charges due to GetGround up to the date of termination will be paid by the Customer on or prior to the termination date of the Contract.

10. Consequences of cancellation or termination

10.1 If the Customer cancels the Contract in accordance with clause 9.2, GetGround shall refund any Charges paid by the Customer during the period between the Start Date and the date of cancellation less a reasonable sum for any costs incurred in supplying any Services to the Customer prior to GetGround’s receipt of the Customer’s request to cancel the Contract. Any refund shall be made by GetGround without undue delay, and not later than 30 days after the day on which GetGround is notified about the Customer’s decision to cancel the Contract.

10.2 On termination or expiry of the Contract the Customer shall immediately pay to GetGround all of GetGround's outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, GetGround shall submit an invoice, which shall be payable by the Customer immediately on receipt.

10.3 Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.

10.4 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.

11. General

11.1 Force Majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control, including but not limited to acts of god, government restrictions, exchange or market rulings, actions affecting securities, clearing or commodity exchanges including suspensions of trading or extensions of trading hours, dealing cut-off times and holidays, acts of civil or military authority, national emergencies, epidemic or pandemic, natural disasters, wars, riots or acts of terrorism, industrial disputes, acts or regulations of any governmental or supranational bodies and authorities or the failure or malfunction of any telecommunication or computer service. 

11.2 Assignment and Transfer.

1. 1. GetGround may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and/or obligations under the Contract.
   2. The Customer shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract, without GetGround’s prior written consent.

11.3 Confidentiality.

1. 1. Each party undertakes that it shall during the Contract, and for a period of two years after termination or expiry of the Contract keep strictly confidential (i) any information designated or marked as confidential (including but not limited to any confidential information concerning the business, affairs, customers, clients or suppliers of the other party), or would reasonably be regarded as being of a confidential or proprietary nature, and (ii) the terms of the Contract, except as permitted by clause 11.3(b).
   2. Each party may disclose the other party's confidential information:
      1. to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 11.3; and
      2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
   3. Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract.

11.4 Entire agreement.

1. 1. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
   2. Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
   3. Nothing in this clause 11.4 shall limit or exclude any liability for fraud.

11.5 Variation. 

1. 1. GetGround may amend these Terms and Conditions by placing a new version of these Terms and Conditions on the GetGround Platform and/or GetGround website, and where possible will give the Customer notice that a change has been made. The Customer should periodically check the GetGround Platform and/or GetGround website for updates to these Terms and Conditions. The Customer will be deemed to have accepted any updates or amendments to these Terms and Conditions if the Customer continues to use the GetGround Platform after such updates or amendments have been placed on the GetGround Platform and/or GetGround website.
   2. GetGround may make changes to the Terms and Conditions for any purpose that GetGround considers reasonably necessary, including (without limitation):
      1. where GetGround considers that a change will make the Terms and Conditions clearer and no less favourable to the Customer;
      2. to introduce new systems or technology;
      3. to introduce new products or services; or
      4. to implement changes required by Applicable Laws.
   3. Except as set out in the Terms and Conditions, no variation of any Order Form shall be effective unless it is in writing and agreed by the parties.

11.6 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

11.7 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Contract. If any provision or part-provision of the Contract is deleted under this clause 11.7 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

11.8 Notices.

1. 1. Any notice or other communication given to either party in connection with this agreement shall be:
      1. in English and sent by email to the email address notified to the other party in accordance with this agreement. GetGround’s email address for the service of notices is: notices@getground.co.uk; or
      2. given via the GetGround Platform.
   2. Any notice or other communication will be deemed to have been received if sent by email or via the GetGround Platform, at 9.00 am on the next Business Day after it is sent.
   3. This clause 11.8 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.

11.9 Third party rights. 

1. 1. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
   2. The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.

11.10 Compliance. GetGround undertakes to comply with any Applicable Laws and/or applicable registrations, including but not limited to, the Estate Agents Act 1979, to the extent that such laws and regulations apply to the provision of the Services to the Customer.

11.11 Money Laundering.

GetGround is subject to the Money Laundering Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, the Money Laundering and Terrorist Financing (Amendment) Regulations 2019,  the Proceeds of Crime Act 2002, Terrorism Act 2000 and Criminal Finances Act 2017 (the “ML Legislation”), and:

1. 1. GetGround reserves the right to ask the Customer for such information as GetGround requires to comply with the ML Legislation to verify the Customer’s identity (or the identity of the person/entity that the Customer represents), which must be received before GetGround can proceed with the provision of the Services;
   2. GetGround reserves the right to terminate its relationship with the Customer if, when requested to provide such information, the Customer fails to do so or GetGround reasonably considers that the evidence provided is insufficient to discharge GetGround’s obligations under the ML Legislation (or such similar legislation as is in force from time to time); and
   3. the Customer acknowledges that GetGround may also be required to provide information to the relevant authorities without prior notification or any liability to the Customer if GetGround knows or has a reasonable reason to suspect that the Customer (or the person/entity that the Customer represents) is/are involved in money laundering or terrorist financing. 

11.12 Complaints.

1. 1. Should a Customer have any complaints regarding the Services provided by GetGround they may send their concerns in writing to GetGround setting out the details of the complaint, to the following address: complaints@getground.co.uk. 
   2. GetGround will consider and investigate each complaint carefully and aim to respond fully within 15 Business Days of receipt of a Customer’s written complaint in accordance with GetGround’s Complaints Policy.
   3. If a Customer is dissatisfied with how we have dealt with their complaint (or more than eight weeks has elapsed since the complaint was first made), the Customer is entitled to refer the matter to The Property Ombudsman without charge within twelve months of receipt of GetGround’s final viewpoint letter. The Property Ombudsman’s details are:
      
      The Property Ombudsman
      Milford House
      43-55 Milford Street
      Salisbury
      Wiltshire
      SP1 2BP
      
      01722 333 306
      admin@tpos.co.uk
      www.tpos.co.uk/consumers/how-to-make-a-complaint 
   4. GetGround is registered with The Property Ombudsman scheme (TPOS).  Please note that TPOS will only review complaints made by consumers. The Customer agrees that GetGround may disclose information relating to the sale of a Property to TPOS if TPOS asks GetGround for it.

11.13 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

11.14 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

11.15 Conflict. If there is any conflict between the provisions of any Order Form and these Terms and Conditions the provisions of that Order Form shall prevail. 

Schedule

Services

Services

Service	Description	What’s included?	Limit
Access to hundreds  of high-quality investment properties	GetGround searches through our proprietary database of hundreds of high-quality investment properties, both new-build and second-hand, from our extensive partner network and proprietary sourcing methods.	A custom search based on your personalised requirements through our proprietary database to identify properties that fit your requirements.	Maximum of 5 property opportunities identified.
Support securing your chosen property (or properties)	GetGround supports on completing the reservation form for New Build Properties. For Second Hand Properties, GetGround would support negotiations and submission of offers to the point of Offer Accepted.	Dedicated consultant to support completion of reservation forms and negotiations for Second Hand Property, up to the first 5 properties being reserved or Offer Accepted, or a maximum of 10 Second Hand Property negotiations.	First of, maximum of 5 Properties can be purchased through package or 10 Second Hand Property negotiations.
Sales progression	Sales progression services from reservation or Offer Accepted (as applicable) to completion of the Property.	The Customer will have an assigned GetGround sales progressor to support the process from reservation or Offer Accepted (as applicable), through exchange of contracts to completion of the Property.	GetGround will make all reasonable efforts to progress the sale of the Property to completion provided all parties continue to act in good faith.

Optional Services

Optional Services	Description	What’s included?	Limit
Virtual video tour of properties for £299 / property	GetGround will organise and share virtual video tours of specific properties selected.	Videos shared on specific opportunities where requested and paid for.	No limit to the number of viewings organised
In-depth investment reports	Property opportunities identified, which fit the fact-find brief, will be presented in detailed with estimated returns and projected forecasts.	A custom, interactive digital report showing each property opportunity with projected ROI across 5, 10 & 20 year time periods, along with estimated monthly cash flow returns.	Maximum of 4 reports generated.
Consultations with your dedicated consultant to review investment reports	An in-depth consultation talking through each property opportunity, explaining the reason it was chosen and the forecasted projections.	Hour-long video call consultation walking through digital investment report. An additional maximum of 3 hours of consulting with three additional investment reports is also included.	Maximum of 4 hours of consultation (1 hour per report)