Performing a browser refresh

Performing a hard refresh

Windows:

• Google Chrome, Firefox, Edge:
  1. Hold down the Ctrl key and then press the F5 key.
  2. Alternatively, hold down Ctrl and Shift and then press R.

Mac:

• Google Chrome, Firefox, Safari:
  1. Hold down the Shift key and then press the Reload button.
  2. Alternatively, hold down Cmd and Shift and then press R.

Clearing your cache

Google Chrome:

1. Open Chrome.
2. Click the three vertical dots (Menu) in the top-right corner.
3. Go to More tools > Clear browsing data.
4. Select the time range (e.g., Last hour, Last 24 hours, All time).
5. Check the box for Cached images and files.
6. Click Clear data.

Firefox:

1. Open Firefox.
2. Click the three horizontal lines (Menu) in the top-right corner.
3. Go to Options or Preferences.
4. Select Privacy & Security from the left-hand menu.
5. Scroll down to the Cookies and Site Data section.
6. Click Clear Data.
7. Check the box for Cached Web Content.
8. Click Clear.

Safari (Mac):

1. Open Safari.
2. Click Safari in the top menu bar.
3. Select Preferences.
4. Go to the Advanced tab.
5. Check the box that says Show Develop menu in menu bar.
6. Close the Preferences window.
7. Click Develop in the top menu bar.
8. Select Empty Caches.

Microsoft Edge:

1. Open Edge.
2. Click the three horizontal dots (Menu) in the top-right corner.
3. Go to Settings.
4. Select Privacy, search, and services from the left-hand menu.
5. Under the Clear browsing data section, click Choose what to clear.
6. Select the time range.
7. Check the box for Cached images and files.
8. Click Clear now.

Mobile Devices:

Chrome (Android/iOS):

1. Open Chrome.
2. Tap the three vertical dots (Menu) in the top-right (Android) or bottom-right (iOS) corner.
3. Go to Settings.
4. Tap Privacy.
5. Tap Clear browsing data.
6. Select the time range.
7. Check the box for Cached images and files.
8. Tap Clear data.

Safari (iOS):

1. Open Settings.
2. Scroll down and tap Safari.
3. Tap Clear History and Website Data.
4. Confirm by tapping Clear History and Data.